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F.A.Q.'s

Q: What does the inspection entail?

A: Our inspection report includes the condition of body and paint, dents, scratches, rust, tires and wheels, glass, interior, missing parts, oil leaks, electrical items, and drive train performance. The vehicle may be test driven to verify transmission and engine operation. The inspector will look over the interior and exterior of the vehicle for any obvious damage. To see a full list of what our inspection entails please review our vehicle inspections page.. Note: While Smart Auto Check inspectors try to test drive most vehicles during an inspection, they may not test drive a vehicle for a number of reasons. These reasons could include, among others, a refusal of the vehicle's current owner to allow a test drive, weather conditions or accessibility of suitable test drive facilities.

Q: How long will the process take?

A: Inspections are completed within 24-48 hours from the moment the order is placed. The actual time depends greatly on the regional inspection order volume as well as the schedule and cooperation of the vehicle owner/ seller. Once an inspection has been completed, a report will be submitted by the inspector, reviewed for quality assurance and delivered via email usually within 1 business day.

Q: What are the inspector's qualifications?

A: All inspectors are experienced and have been involved in the automotive industry for several years and are ASE Certified.

Q: Does the inspector put the vehicle on a hoist?

A: For your convenience, the inspection is done curbside at your home or office; therefore, the inspectors do not typically have access to a hoist but our mechanics have jacks on hand which they use to raise the vehicle in order to inspect the underbody.

Q: Can you send me a sample of the report before I order?

A: The report is filled out by the inspector on our web site and made available to you when it is completed. We do have sample reports available for you to review on our site.

Q: Can the inspector call me from the vehicle location?

A: The inspector does not call from the vehicle location unless it is specifically requested by the customer in the order form. You will be able to view the report and the photos on our website once the report has been completed and reviewed.

Q: Do you inspect vehicles on weekends?

A: Inspections are typically conducted during business hours Monday through Friday. All orders received on Saturday, Sunday, and holidays will be processed the following business day. We do offer weekend service for an additional cost.

Q: Is this inspection guaranteed?

A: The inspection is not guaranteed because the vehicle is fully assembled for the inspection and the inspector cannot see the internal components of the vehicle, including transmission or the engine. There is the possibility of impending failures that are not evident at the time of the inspection, therefore any inspection cannot be guaranteed. We do however work very hard to perform inspections in an accurate manner. If you believe there are inaccuracies within the report, you may submit them to our Review for consideration of a partial refund. Due to the complex mechanical nature of automobiles and inability for any physical inspection to guarantee continued performance of vehicles, all submissions must be received by Smart Auto Check within fourteen (14) days of the report being delivered.

Q: What is the cancelation policy?

A: All cancelation requests must be made 24 hours prior to the scheduled inspection appointment by email and phone for a full refund. If the inspection is canceled before the inspector has taken off to complete the inspection Smart Auto Check will refund the full amount less a service fee of $60. If you request a cancelation and the inspector has already performed the inspection there will be no refund. If our inspector goes to the site and the seller does not have the vehicle available for the inspection, you will be charged the full amount of the inspection as long as the inspector has made contact and set up an appointment to perform the inspection. This policy is in place to ensure our inspectors get paid for their time and commitment to be at the inspection site at the agreed upon appointment time.

Q: What happens if your inspector is unable to test-drive the vehicle?

A: The inspector will not test the vehicle if it is unplated or uninsured. The Inspector will ask the seller to drive the vehicle and we will observe the vehicle performance as a passenger if the seller will permit us to do so. If the seller does not want to test drive the vehicle or let us drive the vehicle then we will complete the inspection report without the road test. This information will be noted in the report accordingly.

Q: How do I pay for the inspection?

A: We accept Visa, MasterCard and American Express.


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